Introduction: These Terms and Conditions (“Terms”) govern your use of the Vedagram website (referred to as “Website” hereafter) and any purchases or interactions you make through this platform. By accessing or using this Website, you agree to be bound by these Terms and accept all responsibilities, obligations, and liabilities detailed herein. Please read these Terms carefully.

Definitions:

  • “Vedagram,” “us,” “we,” and “our” refer to Vedagram, its affiliates, and subsidiaries.
  • “You” and “your” refer to users, customers, visitors, or anyone interacting with our Website.

Website Usage:

  1. Eligibility: You must be at least 18 years old to use this Website. By using this Website, you represent and warrant that you are of legal age.

  2. User Accounts: When you create an account on this Website, you are responsible for maintaining the confidentiality of your account information, including your password, and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

  3. Accuracy of Information: You agree to provide accurate, current, and complete information during account registration and when making purchases. We are not responsible for any inaccuracies in the information provided.

Online Sales:

  1. Products: We offer Ayurvedic medicines and wellness products for sale on this Website. These products are subject to availability.

  2. Pricing: Prices for products are listed on the Website. We reserve the right to modify prices at our discretion. Any changes in pricing will not affect orders already placed.

  3. Orders: By placing an order on this Website, you agree to pay the specified price, including any applicable taxes, and any additional charges associated with the order.

  4. Payment: Payment is processed through a secure payment gateway. We do not collect or store your financial information. You are responsible for the accuracy of your payment details.

  5. Order Confirmation: Upon placing an order, you will receive an order confirmation via email. This confirmation serves as acknowledgment of your order.

Delivery and Shipment:

  1. Delivery Time: We aim to deliver your order within 10 working days. However, unforeseen circumstances may occasionally result in delivery delays.

  2. Shipment Dispatch: Orders are typically dispatched from our factory within 2 working days. The exact delivery date may vary based on your location.

Return Policy:

  1. Initiating Returns: You can request a return within 2 days of receiving the product. To initiate a return, please contact our customer support team.

  2. Refund Eligibility: Returns are accepted in cases of incorrect item shipment, damaged products, or excessive delays in delivery.

  3. Non-Refundable Situations: Please note that we do not accept returns for products that have been used.

  4. Proof of Issue: In certain cases, you may be required to provide proof of the issue, such as photographs of damaged products.

Refund Policy:

  1. Eligibility: Refunds are applicable for cases of incorrect item shipment, damaged products, or excessive delays in delivery.

  2. Initiating Refunds: To request a refund, please contact our customer support team within 2 days of receiving the product.

  3. Non-Refundable Products: We do not entertain refund requests for products that have been used.

Contact Information: For any inquiries, concerns, or to request returns and refunds, you can reach out to us through the following contact details:

  • Email: contact@vedagram.com
  • Phone: +91 96564 51444
  • Address: Vedagram, Omaloor PO, Pathanamthitta, Kerala

Data Privacy: We are committed to safeguarding your data privacy. Your information is used for internal purposes only and is not shared with third parties for marketing purposes. For detailed information on data collection and usage, please refer to our Privacy Policy.

Modification of Terms: We reserve the right to modify these Terms at any time. Any changes will be posted on this Website. It is your responsibility to review the Terms periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the modified Terms.

Termination of Service: We reserve the right to terminate or suspend service, access to the Website, or user accounts at our discretion, without prior notice.

Governing Law: These Terms are governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

By using www.vedagram.com, you agree to these Terms and acknowledge your understanding and acceptance of the obligations and responsibilities they entail. If you have any questions or concerns, please contact us at the provided contact details. Your satisfaction